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Billing FAQ

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When will I receive my bill?

Accounts are billed for usage from the 1st of each month to the last day of the month. Typically we will get bills in the mail by the 6th of the month. You can also access your account online through e-Biz to securely view or pay your bill online.

How can I pay my bill?

You can pay your bill online (with e-Biz), by phone, mail, ACH or in person at our office.

When is my payment due?

Payments are due in the office by the 20th of the month, regardless of the postmark date.

What is e-Biz?

e-Biz is an online portal for members to access their account information, including billing, usage and payment history. Members can also make payments and update their account information.

Sign up for e-Biz

What is the facility charge?

This is a monthly charge that is a flat fee designed to recover a portion of the costs associated with delivering electricity to all members. It reflects the investment that the co-op has made in infrastructure such as poles, wires, transformers and equipment necessary to provide you with electric service. It also supports fleet, facility and customer service functions, such as line maintenance, right-of-way clearing and general administrative responsibilities. Regardless of how often you flip on the lights or watch TV, these costs are part of the bill so that electricity is available when you want it.

If one member uses only one kilowatt-hour of electricity and another member uses 1,000 kWh, Union County Electric still incurs approximately the same cost to build line, maintain the system and deliver electricity to both customers. It takes just as much equipment to deliver 1 kWh as it does 1,000 kWh. This is why the monthly facility charge is important in recovering a portion of the fixed costs of delivering electricity.

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Contact Info

Union County Electric Cooperative
32708 477th Ave
Elk Point, SD 57025

Office: 605-356-3395
Fax: 605-356-3397

About Us

Union County Electric Cooperative exists to provide high value energy to our Members by focusing on delivering safe, reliable, environmentally friendly electricity while promoting energy efficiency through education.

 

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©2025 Union County Electric Cooperative. Your Local Touchstone Electric Cooperative.

  • Your Coop
    • About Us
    • Cooperative Governance
    • Employees
    • Job Openings
    • Touchstone Energy Cooperatives
    • Annual Meeting
  • Your Account
    • Apply for Service
    • Billing FAQ
    • Capital Credits
    • Energy Assistance
    • Rate Schedule
  • Member Programs
    • Rebates & Incentives
    • Renewable Energy Credit (REC) Program
    • Operation Round-Up
    • Power Supply Tour
    • Youth Programs & Scholarships
    • Co-op Connections Savings
  • Products & Services
    • Complete Home Surge Protection
    • Electrical Wiring Service
    • Generac
    • Security Lights
    • Sense Home Energy Monitor
    • Water Heaters
  • Safety
    • Safety Quiz
    • Grain Bin Clearance
    • Power Line Safety
    • Tree Planting
    • Underground Facilities
  • Energy Expertise
    • Touchstone Energy Savings
    • Energy Audit
    • Electric Vehicles
    • Load Management
    • Solar Energy
  • News